Frequently Asked Questions

Visit https://988wi.cam and click the registration button on the homepage. You will be asked to provide a valid email address, create a secure password and supply basic personal details including your full name and date of birth. Once you submit the form, a confirmation email is sent to your registered address. Follow the link in that email to activate your account and gain access to the platform.

You must be at least 18 years old — or the higher minimum required by the operator's license jurisdiction — to register. One account per person is permitted.

For Pakistani users, the standard KYC document is your National Identity Card (CNIC). Alternatively, a valid passport is accepted. You may also be asked for a selfie or liveness image to confirm the document belongs to you. In some cases, a secondary proof of address may be requested. All documents must be submitted through the secure HTTPS verification portal inside your account — never via unsecured chat or unverified links.

No. Each player is permitted to hold only one active account on 988wi. Creating multiple accounts — sometimes called multi-accounting — is a breach of our Terms and Conditions. If duplicate accounts are detected, all accounts may be suspended pending investigation and any associated balances may be voided. If you have accidentally registered twice, contact support immediately to merge or close the duplicate.

On the login screen, click the "Forgot password?" link. Enter the email address registered to your account and a password reset link will be sent to that address. Follow the link to set a new password. If you no longer have access to your registered email address, contact our support team via live chat or at [email protected] to begin an assisted account recovery process — identity verification will be required.

Contact our 24/7 support team via live chat or by emailing [email protected] and request permanent account closure. Before the account is closed, any remaining verified balance will need to be withdrawn to your registered payment method, subject to standard KYC and verification checks. If you are closing your account because of concerns about gambling behaviour, consider activating self-exclusion instead — it provides a reversible option that protects you during a defined cooling-off period.

The payment methods available at any given time are displayed in the 988wi cashier when you log in. Pakistani users may see options referencing familiar local payment channels. Please note: payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual references to familiar local services — they do not imply that these providers endorse gambling or officially support this operator. Always verify current method availability in the cashier at the time of your transaction.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of your transaction. They are typically set at a level accessible for players managing a modest entertainment budget in PKR. The cashier will show you the applicable minimum for each available method before you confirm your deposit. 988wi does not publish a single universal minimum because limits can differ across payment channels and may be updated periodically.

988wi does not guarantee specific withdrawal processing times. The actual duration depends on your KYC verification status, the payment method selected and any internal compliance checks required for the transaction. Completing your KYC verification in full before requesting a withdrawal is the single most effective way to avoid delays. Once a withdrawal has been approved and dispatched by 988wi, the receiving timeline is then determined by the third-party payment provider involved.

Common reasons for a withdrawal hold include: incomplete KYC verification, a mismatch between the name on your withdrawal account and your registered identity, an active bonus with outstanding wagering requirements, or a flagged transaction requiring compliance review. In all cases, the fastest resolution is to contact our support team directly. They can identify the specific reason and guide you through the steps needed to release the withdrawal.

No. Deposits must be made from payment sources registered in your own name. Third-party deposits — where the sending account belongs to a different person — are not permitted under our Terms and Conditions. This applies to all payment methods. Similarly, withdrawals are processed only to accounts held in the same name as your registered 988wi account identity. This policy exists to protect against fraud and to satisfy anti-money laundering obligations.

988wi offers a broad range of gaming products designed for players who want variety alongside a premium experience. The platform includes sports betting markets — with cricket prominently featured, covering PSL, ICC T20 tournaments and international bilateral series — live dealer casino tables, slot games, classic table games such as roulette and blackjack, and instant games. The full current product range is visible in the platform's main navigation after you log in.

Cricket markets on 988wi cover match-winner, innings runs, top batsman, method of dismissal, over-by-over totals and more, depending on the match and format. PSL matches, ICC T20 World Cup fixtures, bilateral Test and ODI series between Pakistan and other nations are typically featured when live. Pre-match and in-play (live) betting are both available. For in-play bets, odds are updated in real time — the odds shown at the time your bet is accepted are the ones that apply, not necessarily the odds at the time you placed the instruction.

The 988wi live casino streams real-time table games hosted by professional dealers from dedicated studio environments. Games typically include live Baccarat, live Roulette, live Blackjack and live game show formats. You place bets using your account balance through the on-screen interface while watching the live feed. Results are determined by the physical dealer actions — cards dealt, wheel spun — not by a software random number generator. A stable internet connection is recommended for the best experience.

Slot games on 988wi are supplied by licensed third-party game content providers and use certified Random Number Generators (RNGs) to determine outcomes. RTP — Return to Player — is a statistical percentage expressing how much a game pays back to players over a very large number of spins. For example, a 96% RTP game returns an average of PKR 96 for every PKR 100 wagered over the long term. RTP figures apply across millions of rounds and do not predict individual session outcomes. Past results do not affect future spins.

Yes. The 988wi platform is designed with mobile play in mind. The website is fully responsive and works across Android and iOS devices through your mobile browser — no app download is required to access the full range of games, sports betting markets, account management tools and the cashier. For the best mobile experience, use a current version of Chrome, Safari or Firefox on your device and ensure you have a reliable internet connection, particularly for live dealer streams.

988wi may offer a welcome bonus for newly registered players who make a qualifying first deposit. The specific terms — including the bonus percentage, maximum bonus amount in PKR, minimum deposit required and eligible games — are published in the Promotions section of the platform and are subject to change. Always read the active offer terms directly in the platform before depositing. PKR figures cited in marketing materials are illustrative examples unless confirmed as live offers in the Promotions section at the time of your deposit.

A wagering requirement is the number of times you must stake your bonus amount — or in some offers, bonus plus deposit — on qualifying games before any winnings generated from that bonus become withdrawable. For example: a PKR 5,000 bonus with a 30x wagering requirement means you need to place PKR 150,000 in qualifying bets before the associated winnings can be withdrawn. Different game types typically contribute differently to wagering — slots often count at 100%, while table games may count at a lower rate. Check the specific offer terms for contribution rates.

Generally, bonus funds and any winnings generated from them are not withdrawable until the wagering requirement has been fully met. If you request a withdrawal before completing the wagering requirement, the platform may either restrict the withdrawal of the portion of your balance covered by the active bonus, or deduct the outstanding bonus from your withdrawable amount. In some cases the bonus is forfeited entirely. The exact behaviour depends on the individual offer terms — always read these carefully before opting in.

Yes, all bonus funds and associated free spins have an expiry date stated in the specific offer terms. This is typically expressed as a number of days from the date the bonus is credited to your account — for example, 7 days or 30 days. If the wagering requirement is not met within the expiry period, the bonus funds and any associated winnings are automatically forfeited from your balance. There is no extension granted for expired bonuses. Check the offer terms and keep track of your active bonus status in your account dashboard.

Bonus abuse refers to any pattern of play that is designed to exploit promotion mechanics rather than engage in genuine recreational gambling. Common examples include placing low-risk hedging bets across multiple outcomes to meet wagering requirements with minimal exposure, coordinating play across multiple accounts, or systematically targeting promotions with a strategy designed solely to extract bonus value. Where bonus abuse is detected, 988wi reserves the right to cancel the bonus, void associated winnings and, in serious cases, suspend the account and withhold the balance pending review.

988wi uses SSL/TLS encryption to protect all data transmitted between your device and the platform. Personal data including KYC documents, financial records and account credentials are stored with appropriate technical and organisational security measures. Access to personal data within the organisation is restricted to authorised personnel on a need-to-know basis. You can also help protect your account by using a strong, unique password, enabling any two-factor authentication options available in your account settings, and never sharing your login credentials with anyone.

Do not respond and do not click any links in that message. 988wi will never ask for your password through email, live chat, SMS or any other communication channel. If you receive a message claiming to be from 988wi that requests your password, CNIC documents or payment information through an unsecured channel or unverified link, treat it as a phishing or fraud attempt. Report it to our support team immediately via live chat or at [email protected], and consider changing your account password as a precaution.

988wi provides a full set of player protection tools accessible from your account settings: deposit limits (daily, weekly or monthly), loss limits, session time reminders, a cooling-off period for temporary breaks, and self-exclusion for a formal time-locked block on your account. You can also opt out of all promotional communications at any time. Reductions to limits take effect immediately; increases are subject to a mandatory cooling-off period to prevent impulsive changes. For full details, visit our Responsible Gambling page.

Log in to your account and navigate to the Responsible Gambling or Player Protection section of your settings. Select self-exclusion, choose your preferred duration — minimum six months, with longer options and permanent closure available — and confirm. The exclusion takes effect immediately and cannot be reversed before the chosen period expires. All promotional communications are stopped at once. If you cannot locate the self-exclusion option, contact support via live chat or at [email protected] and an agent will assist you directly. Do not delay if you need this tool.

No. 988wi is strictly an adults-only platform. No person under the age of 18 — or the higher minimum age required by the operator's license jurisdiction — may register, deposit or place any wager. Age verification is a mandatory part of the account and KYC process. Any account found to be held by a minor will be closed immediately and all balances forfeited. If you share a device with younger family members, ensure the platform is not accessible to them and consider device-level parental controls to prevent underage access.